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Outsourcing FAQs

We listen to and understand your needs. This is your business. Our job is to learn it so we can effectively set up your outsourcing operation.

  We analyze your processes so we can help you set up your new outsourcing strategy. You already have processes in place; we help you transition those processes to your overseas operation so that you realize the full advantage of outsourcing with us.  
  We find the most talented and experienced team members. Your satisfaction is directly related to people we hire to work with you. We only hire people who meet or exceed the qualifications and experience levels you require.  
  We look for opportunities. Once we fully understand your processes and have trained your new staff, we look for opportunities to make the operation more efficient.  
  We adapt to your changing business needs. We understand that your business will evolve and changes will occur in your processes and operations. We are quick to learn and adapt to these changes.  
  We continuously monitor the operation to ensure customer satisfaction. In addition to your quality controls we implement our own quality assurance program so that we keep you satisfied with our relationship.  
  We communicate with you regularly to seek your feedback. The key to a successful outsourcing is good communication and regular feedback. We try to overlap our workday so there is adequate time to make sure the relationship is healthy.  
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A KPO division of Impetus Technologies, Inc.
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